What it costs, and who pays
Nobody should find out the price at the front desk on the way out. We quote your out-of-pocket before your first visit, whichever way you are funded.
Six ways people pay for care here
Most people fall into one of these. If yours is complicated, call reception — untangling funding is a large part of what they do all day.
Do you need one? Usually not
You can book physiotherapy, exercise physiology, dietetics or the studio directly. No referral, no waiting on a GP appointment first.
A referral only matters for funding. You need one from your GP for a Medicare rebate under a care plan, and for DVA. For NDIS we need your plan details rather than a referral. If you are not sure which applies to you, reception will work it out on the phone in about two minutes.
Money questions
Reception answers these all day and will not make you feel awkward for asking. 02 4232 2222.
What will my first appointment cost?
We quote your out-of-pocket before your first visit, so there are no surprises at the desk. Call reception with your funding details and they will tell you the exact figure for your situation.
Can I claim on private health on the spot?
Yes. We have HICAPS, so your rebate comes off at the desk and you only pay the gap. Bring your card.
Do you bulk bill?
Medicare rebates under a GP chronic disease management plan cover part of the fee, and a gap usually remains. Reception will tell you exactly what that gap is before you book.
How many Medicare visits do I get?
A chronic disease management plan from your GP covers a limited number of allied health visits per calendar year, shared across all allied health providers you see. Your GP sets it up and we claim against it.
Are you an NDIS provider?
We work with plan-managed and self-managed NDIS participants. Bring your plan details to the first appointment and reception will handle the invoicing with your plan manager.
What about a work injury or a car accident?
Workers compensation and CTP claims are billed directly where eligible. Bring your claim number and your insurer details and reception will take it from there.
Know the number before you book.
Call reception with your funding details and they will quote your out-of-pocket on the spot.